Medical Assistant

Position: Certified Medical Assistant

Reports to: Office Manager

FLSA Status: Non-Exempt

The Medical Assistant is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for initiating and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. While this role will be dynamic in nature, key responsibilities and expectations of the position include:

• Answers phones and assists with intake and scheduling.
• Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
• Prepares patients for examination using Iris Health Guidelines.
• Prepares and administers medications as directed by the Physician/Nurse Practitioner; performs basic laboratory tests, EKGs as ordered or indicated, suture removal, and dressing changes.
• Prepares, cleans, and maintains supplies and equipment. Background and Educational Requirements:
• Medical Assistant Certification required
• Phlebotomy experience preferred
• Must have current BLS certification for healthcare providers through American Heart Association or Red Cross
• Must have High School Diploma
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred Behavioral Competencies:
• Self-motivated: energetic, self-starter; can work autonomously with limited direction.
• Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes.
• Flexible: ably navigates within ambiguity; solution oriented. • Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills.
• Collaboration: orientation to team-based work product and results.
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution.
• Humility: low ego; engenders trust; respectful.

At Iris Health, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Iris Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.